Return & Refund Policy

Last Updated: September 2026

This Return & Refund Policy applies to all orders placed on our online store, serving customers across the United States and European regions. It clearly defines the terms, conditions, and procedures for returns, exchanges, and refunds. By completing a purchase on our website, you agree to abide by the policy outlined below.

1. General Return Eligibility

We offer a hassle-free return service for eligible orders to ensure customer shopping confidence. To qualify for a return or refund, all items must meet the following requirements:

Return Timeframe: All return requests must be initiated within 30 calendar days from the date you receive your order. Any requests submitted after this period will not be accepted.
Item Condition: Returned goods must be unused, unwashed, undamaged, and in their original intact condition, including all original packaging, tags, accessories, and manuals. Items that show signs of wear, damage, alteration, or missing accessories will be rejected for return.
Proof of Purchase: Customers must provide valid order confirmation, receipt, or order number to initiate any return or refund application.

2. Non-Returnable & Non-Refundable Items

For hygiene, safety, and customized service reasons, the following cases are not eligible for return, exchange, or full refund:

Items that have been used, worn, damaged, or modified by customers after delivery
Customized, personalized, or made-to-order goods
Discounted clearance items (final sale products, clearly marked on the product page)
Items damaged due to improper use, maintenance, or storage by customers
Returns without complete original packaging and supporting accessories

3. Return Application Process

Please follow the official process to apply for a return, unauthorized private return will not be processed:

Contact Support: Submit your return request via our official customer support email or website message center, including your order number, return reason, and relevant product condition photos.
Wait for Approval: Our support team will review your application within 1-3 business days and send you an official return authorization (RA) number and detailed return instructions.
Ship Back Items: After obtaining approval, pack the items securely with all original attachments, paste the return label as required, and send the package back to the designated return address.
Submit Tracking Information: Please provide the return shipping tracking number to our support team for logistics verification.

Note: Returns without an official return authorization number will be refused and cannot be processed for refund.

4. Shipping Fee Rules for Returns

Our Responsibility: If the item is defective, damaged during transit, incorrect in style/size/quantity, or inconsistent with the website description, we will bear the return shipping cost and provide a free return solution.
Customer Responsibility: For voluntary returns due to personal reasons (including but not limited to dislike, inappropriate style, accidental purchase, mismatched personal expectation), customers shall bear all return shipping fees and related customs fees. Original shipping fees paid for the initial order are non-refundable.

5. Refund Processing Rules

After we receive and inspect your returned items to confirm they meet return standards, we will process your refund as follows:

Processing Time: Refunds will be initiated within 5-7 business days after successful inspection of returned goods.
Refund Path: All refunds will be returned via the original payment method you used for the order.
Arrival Time: The actual arrival time of the refund depends on the processing cycle of your payment platform and bank, usually 3-15 business days.
Partial Refund: For items with partial damage or missing accessories confirmed by inspection, we will deduct the corresponding value and process a partial refund according to the actual situation.

6. Damaged & Defective Goods Policy

If you receive damaged, defective, or wrong items, please contact our customer support within 7 days after delivery and provide clear photos or videos of the problem. We will offer free replacement, full refund, or partial compensation solutions according to the actual situation, and bear all related shipping costs.

7. Order Cancellation Policy

Customers can cancel their orders for free before the goods are shipped. Once the order has been processed and shipped, it cannot be cancelled. You can only initiate a return application after receiving the package in accordance with this policy.

8. Policy Update & Interpretation

We reserve the right to update and adjust this Return & Refund Policy at any time without prior notice. The latest policy will be posted on our official website and take effect immediately. All orders shall be subject to the policy version valid at the time of purchase.

9. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact our official customer support team, and we will reply and resolve your inquiry within 24 hours.